Scope

This Privacy Policy applies to information collected through our Services and other online and offline offerings. Although our services might offer links, referrals, or instructions to third-party websites, Ekudi does not cover third-party websites, services, or applications you may access through the Services. To protect your information, ensure you read the privacy policy of these third-party tools. We may change this policy from time to time and will ensure the revised policy is accessible through our Services.

The Information We Collect

We collect the information you provide to us through your interaction with our services to perform business functions and operations (not limited to marketing activities), Improve business services, contact you and fulfill all necessary obligations to you, our valued customers. Thus, we collect personal information you provide, automatically collected information and Information from third parties.

A. Information You Provide

• Account Information: When you create an account with Ekudi or communicate with us, we collect personal information that would help us identify you and this includes but not limited to your Name, email address, password.
• User Content: When you interact with our service, we collect personal information that includes the input, file uploads or feedback that you provide to our services.
• Communication Information: When you communicate with us, we collect your name, contact information (email address) and the content of any information you provide.

B. Automatically Collected Information

• Usage Information: We collect information that would give us better insights into your interactions with our Services, including pages visited, features used, and time spent on the app.

How We Use Your Information

We may use your personal information to:

• Provide the information and services you request.
• Provide, maintain, improve and develop new features, services or products.
• Personalize your experience and provide tailored financial insights.
• Communicate with you regarding updates, features, and promotions.
• Respond to customer support inquiries and resolve issues.
• Enhance security, prevent fraud, and comply with legal obligations.
• Fulfill other purposes with your consent.

Your Rights and Choices

Depending on your jurisdiction, you may have certain statutory rights:

• Access and obtain a copy of your personal information
• Request corrections to inaccurate or incomplete information
• Object to how we process your personal information
• Delete your personal information
• Revoke consent for data processing activities
• Opt out of promotional emails using unsubscribe links or profile settings

You can exercise some of these rights through your Ekudi account via the customer support page.

Note on Accuracy: Services like Ekudi generate responses by reading a user’s request and, in response, predicting the words most likely to appear next. In some cases, the words most likely to appear next may not be the most factually accurate. For this reason, you should not rely on the accuracy of output from our models. If you notice that Ekudi output contains factually inaccurate information about you and you would like us to correct the inaccuracy, you may submit a correction request through the customer support page.

Not professional advice: The information provided by Ekudi is for general informational purposes only and does not constitute financial, legal, or other professional advice. You should consult with a qualified professional before making any financial decisions.

Data Security

We implement industry-standard security measures to protect your personal information. However, no system can guarantee 100% security. By using our Services, you acknowledge the inherent risks of transmitting data online.

Data Retention

We retain your personal information as long as necessary to provide the Services and fulfill legal obligations. Account data may be retained for up to 12 months after account deletion unless a longer retention period is required by law.

Children's Privacy

Our Services are not intended for individuals under 13 years of age (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.

California Law

California shine the light law permits residents of California to request certain details about how their information is shared with third parties for direct marketing purposes. If you're a California resident and would like to make such a request, please contact us at the customer support page.

International Users

If you access our Services from outside the United States, please note that your information may be transferred to and processed in the United States, where data protection laws may differ from your country of residence.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or app notifications. The "Effective Date" at the top of this page reflects the latest update.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at our in-app customer support feature here.

Thank you for trusting Ekudi to help you make better financial decisions.